Bakuretsu

Frequently Asked Questions

Bakuretsu is an indie design studio specializing in minimalist streetwear inspired by anime, manga, gaming and otaku culture.

 

PRODUCT INFO

Where do you print your apparel?
Our products are DTG printed in the US and Europe through an integration with Teespring. This fulfilment system enables a more customized shopping experience, improved quality control and affordable shipping for orders with multiple designs.

Where can I find sizing information?
Size guides are shown on all product pages. When selecting the best size, we recommend taking a shirt that fits you comfortably, laying it down flat and measuring the distance from one side (under the sleeve) to the other to obtain your chest width.

Are your products official anime merchandise?
Our franchise inspired designs are unofficial merchandise and are not affiliated with or endorsed by any major companies.

How should I wash and care for my apparel?
To preserve fabric and print quality, we recommend following these instructions:

  • Machine wash cold, inside-out on gentle cycle with mild detergent and like colors. Use non-chlorine bleach only when necessary. No fabric softeners.

  • Tumble dry on low heat, or hang-dry for the longest life.

  • Cool iron inside-out if necessary. Do not iron decoration (graphics).

  • Do not dry clean.


PAYMENT METHOD

What payment methods do you accept?
For convenience and security reasons, we only process payments through PayPal. All transactions are covered under PayPal Purchase Protection.

Can I checkout without a PayPal account?
Yes, you can! Simply proceed with PayPal and select the option to checkout securely as a guest. PayPal accepts all major credit and debit cards, including Visa, Mastercard, Discover and American Express.

Item and shipping charges are in USD.


SHIPPING & DELIVERY

Do you ship internationally?
Yes, we do! Shipping method and cost will be calculated based on your location.

How do I track the status of my order?
Once your order has shipped, you will receive an email notification with a tracking number linked to a standard courier. This usually takes about two weeks after an order is confirmed. Processing times may be longer in the event of production delays. Due to regional limitations, orders shipped to EU* destinations (excluding the UK) are not tracked.

When will I receive my order?
Please allow the following estimated delivery times after order fulfilment:

  • US: 1-2 weeks

  • UK and EU*: 1-2 weeks

  • Canada: 2-3 weeks

  • Rest of the World: 3-4 weeks


Will I need to pay customs charges on my order?
Depending on where you live, your order may be held at customs for processing. Any possible duties, taxes or other import fees are the responsibility of the recipient and are not included in the purchase.

Why has only part of my order arrived?
Orders containing more than one design or style may arrive in separate packages due to a difference in their production schedules. Please allow up to a week for additional packages to show up.

What should I do if my order has not arrived?
If your order has not shown up within the estimated delivery time, please contact your local postal service or designated courier with the tracking number. Your local post office may be behind on shipments. For untracked orders shipped within the EU* (excluding the UK), please email us at store@bakuretsu.co with your five-digit order number and we will investigate the issue on your behalf.

*includes Andorra, Monaco, Norway and Turkey.


RETURN POLICY

Can I amend or cancel my order?
Orders are sent to production 24 hours after they are confirmed. Customers may amend or cancel their order within this period. Please email us at store@bakuretsu.co with your five-digit order number. Only size and shipping details can be amended. Cancelled orders will be refunded.

Can I return and refund my item?
Our products are made to order. All sales are final. Once an order has been sent to production, it cannot be amended, cancelled, exchanged or refunded. Replacements are available if a misprinted or damaged item was received (see below).

What should I do if I received a misprinted or damaged item?
If you received a misprinted or damaged item, please notify us via email at store@bakuretsu.co within 7 days of receiving your order. Include your five-digit order number and pictures of each item. A new replacement may be sent to you free of charge.